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Day 8 · Free ServiceNow tutorial

ServiceNow Applications, menus & modules

Organise your application and create custom tables in Global.

By Nayeem · ServiceNow Architect and Certified Technical Architect

Understand the concept

An application groups related functionality. An application menu organises navigation, while modules open lists or other destinations. A custom table stores a record type. Application scope affects configuration ownership and interaction with other applications.

A practical business example

Build a small training-request register, then provide a menu and module so a learning administrator can open its records.

What you will learn

• Create an application menu and module
• Create a custom table
• Understand table extension and Global scope

Step-by-step practice

Use a personal learning instance and suitable permissions. Record your starting configuration before changing it.

1. In a learning instance, confirm the intended application scope before configuring anything.
2. Create a small practice table with fields for the training request. Decide whether a standalone table is sufficient.
3. Create an application menu and a module that opens the table’s list.
4. Create a sample record and test navigation with the intended role. Document the table’s technical name.

Common mistakes and troubleshooting

A visible menu is not a replacement for table access controls. Table creation and extension may have licensing implications outside a learning instance.

Should every custom table extend Task?

No. Extend Task only when task behaviour fits the requirement. A standalone reference-data table may not need task fields or lifecycle behaviour.

Watch the lesson

Hands-on lab

Applications Menus Modules and Tables · Estimated practice: 120 to 150 minutes. Download the Word document and work through it alongside the video.

Keep learning

Use the ITSM interview questions with examples to practise explaining concepts. For platform reference information, consult the official ServiceNow documentation for your release.