Platform & instance navigation
Identify your practice instance, navigate the platform, and open a list and a form.
Written guide · Video · Downloadable lab
Read tutorial →The first 15 days · Free learning path
Learn ServiceNow, one practical lesson at a time.
Read the explanation, watch the lesson and practise in your learning instance. Start at Day 1 or choose the topic you need.
By Nayeem · ServiceNow Architect and Certified Technical Architect
ITSM & ITIL fundamentals
Connect service management concepts with everyday business needs.
Written guide · Video · Downloadable lab
Read tutorial →Tables, Records, Fields & Identifiers
Explore tables and records, identify field labels and technical names, and understand how sys_id identifies a record.
Written guide · Video · Downloadable lab
Read tutorial →Table Relationships & Inheritance
Learn how reference fields connect records, explore one-to-many and many-to-many relationships, and understand table inheritance.
Written guide · Video · Downloadable lab
Read tutorial →Filters & conditions
Build useful filters to find exactly the records you need.
Written guide · Video · Downloadable lab
Read tutorial →Forms & views
Understand the form experience and organise fields for users.
Written guide · Video · Downloadable lab
Read tutorial →Users, groups & roles
Explore who uses the platform and how access is organised.
Written guide · Video · Downloadable lab
Read tutorial →Applications, menus & modules
Organise your application and create custom tables in Global.
Written guide · Video · Downloadable lab
Read tutorial →Dictionary & field configuration
Configure field types, choices, defaults, and inherited behaviour.
Written guide · Video · Downloadable lab
Read tutorial →Platform administration
Manage configuration with plugins, properties, and update sets.
Written guide · Video · Downloadable lab
Read tutorial →Import sets & transform maps
Bring sample data into the platform with a repeatable import process.
Written guide · Video · Downloadable lab
Read tutorial →Knowledge management
Organise helpful content with knowledge bases and article workflows.
Written guide · Video · Downloadable lab
Read tutorial →Service catalog
Create a clear request experience with catalog items and variables.
Written guide · Video · Downloadable lab
Read tutorial →Request management
Follow a request through approvals and fulfilment.
Written guide · Video · Downloadable lab
Read tutorial →Reports, dashboards & review
Turn records into useful insights and review the foundation course.
Written guide · Video
Read tutorial →Prepare for your next interview
Connect the lessons with ITSM interview questions, CMDB questions and Discovery questions.