All tutorials / Day 15

Day 15 · Free ServiceNow tutorial

ServiceNow Reports, dashboards & review

Turn records into useful insights and review the foundation course.

By Nayeem · ServiceNow Architect and Certified Technical Architect

Understand the concept

Reports summarise records using a defined source, filters and visualisation. Dashboards bring useful views together. A count is meaningful only when its table, conditions, grouping and audience are understood. Reporting interfaces vary by release and enabled analytics capabilities.

A practical business example

A support lead wants the count of active incidents by assignment group and priority to identify where work is accumulating.

What you will learn

• Create a report with conditions and grouping
• Add reports to a dashboard
• Complete the Day 15 hands-on exercise

Step-by-step practice

Use a personal learning instance and suitable permissions. Record your starting configuration before changing it.

1. Write the question and select the incident data source available in your instance.
2. Apply Active is true and choose a simple count grouped by assignment group.
3. Compare one group’s reported count with a matching list filter.
4. Add the report or available visualisation to a practice dashboard and test sharing with the intended viewer.

Common mistakes and troubleshooting

A dashboard may load while an individual report is inaccessible. Check report permissions and underlying record access. Do not confuse a current backlog count with a historical trend.

How can I validate a report?

Compare a small, understandable slice against the underlying records using equivalent filters and the same user access. Investigate differences before sharing it.

Watch the lesson

Hands-on lab

A separate lab document has not been attached for this day. Complete the practice exercise above and use the videos to review your work.

Keep learning

Use the ITSM interview questions with examples to practise explaining concepts. For platform reference information, consult the official ServiceNow documentation for your release.